Last Updated: 15th April, 2015
📜 Welcome to Hydrosoft RO Technology Pvt Ltd ("Company," "we," "our," or "us"). By accessing and using our website www.hydrosoft.in ("Website"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Website or services. ⚖️🔍
1. Use of the Website 🚀🌐⚠️
- You must be at least 18 years old to use this Website and make purchases.
- You agree not to misuse the Website for any unlawful or unauthorized activities.
- We reserve the right to modify, suspend, or discontinue any part of the Website without prior notice.
💡 Example: If a user attempts to copy and redistribute the product images or descriptions from our Website without permission, it will be considered a violation of our terms.
2. Products and Services 🛍️💧🏠
We offer residential and commercial RO systems, water softeners, rental RO services, and maintenance services. Our services are designed to provide clean and purified water solutions for homes, businesses, and industries. Below are the detailed terms of how we offer our products and services:
1. Selling a New Residential RO, Commercial RO, and Water Softeners
- We sell a wide range of residential RO systems for home use, ensuring high-quality drinking water by removing impurities such as bacteria, heavy metals, and dissolved solids.
- Commercial RO systems are available for businesses, offices, restaurants, hospitals, and other establishments that require large-scale water purification.
- Water softeners help remove hardness from water, preventing scaling in pipes, appliances, and industrial machines. These are available for both residential and commercial use.
- Every purchase includes a product manual, installation service, and warranty details.
- Customers can request a customized RO system based on their water quality requirements and consumption needs.
- Prices, availability, and specifications may vary based on demand and upgrades in technology.
💡 Example: A family living in an area with high TDS levels in water can purchase our RO system with a mineral cartridge to ensure safe and healthy drinking water.
2. Servicing of Our Products
- We provide scheduled maintenance and on-call repair services for all RO systems and water softeners purchased from us.
- Our trained professionals inspect, clean, and replace filters, membranes, and other parts as necessary to ensure optimal performance.
- Customers can choose Annual Maintenance Contracts (AMC) for periodic servicing, which includes filter replacements, leak checks, and performance assessments.
- Emergency service is available for customers experiencing water quality issues or system failures.
💡 Example: A commercial establishment with high daily water consumption can opt for a quarterly service plan to ensure uninterrupted water purification and prevent breakdowns.
3. Rental RO Systems for Residential and Commercial Use
- We offer rental RO systems for customers who prefer a low-cost, hassle-free water purification solution without investing in ownership.
- Residential rental RO plans start with monthly, quarterly, or yearly subscriptions, including free installation and maintenance.
- Commercial rental solutions are available for offices, cafes, and industries with flexible plans based on usage and demand.
- Rental units remain the property of Hydrosoft and must be returned in working condition at the end of the rental agreement.
- Customers must comply with timely payments and proper system usage to continue their rental plans without service interruption.
💡 Example: If a customer rents an RO system for six months, Hydrosoft will provide scheduled maintenance during the rental period as per the service agreement.
3. Orders and Payments 💳📦✅
- Orders placed on our Website are subject to acceptance and availability.
- Full payment must be made at the time of purchase unless otherwise agreed for rental services.
- We reserve the right to cancel or refuse any order if fraudulent activity is suspected.
💡 Example: If a customer selects a rental RO system but fails to make a scheduled payment, their rental agreement may be subject to termination.
4. Shipping and Delivery 🚚📦⏳
- We strive to deliver orders within the estimated time; however, delays may occur due to unforeseen circumstances.
- Delivery charges, if applicable, will be communicated at the time of purchase.
- Risk of loss and title for purchased products pass to the buyer upon delivery.
💡 Example: If a customer orders a water softener and the delivery is delayed due to natural disasters, Hydrosoft will inform the customer of the new expected delivery date.
5. Returns and Refunds 🔄💰📜
- Returns are accepted within [Insert Days] days of delivery, provided the product is unused and in original condition.
- Refunds will be processed after inspecting the returned item.
- Shipping costs for returns may be borne by the customer unless the return is due to a defect or error on our part.
💡 Example: If a customer receives an RO system with a manufacturing defect, Hydrosoft will either replace the unit or offer a full refund.
6. Warranty and Repairs 🛠️🔧🔄
- We offer manufacturer warranties on eligible products as specified at the time of purchase.
- Warranty does not cover damages due to misuse, unauthorized modifications, or normal wear and tear.
- Service and repairs outside the warranty period may incur additional charges.
💡 Example: If a customer tampers with the RO filter, the warranty may be voided, and they may need to pay for repairs.
7. Limitation of Liability ⚖️🚨❌
We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Website or products.
💡 Example: If a customer installs a water softener incorrectly and experiences plumbing issues, Hydrosoft will not be responsible for any damages caused.
8. Intellectual Property 📄🔏🎨
All content on this Website, including text, images, and logos, is the property of Hydrosoft and may not be reproduced without our permission.
💡 Example: If another business copies and uses Hydrosoft’s product descriptions or brand name for marketing, legal action may be taken.
9. Changes to Terms and Conditions 🔄📜⚠️
We reserve the right to update these Terms and Conditions at any time. Continued use of the Website constitutes acceptance of the revised terms.
💡 Example: If Hydrosoft decides to introduce a subscription-based water purifier rental service, these terms will be updated accordingly.
10. Contact Information 📞📧🌍
For any questions regarding these Terms and Conditions, contact us at: Hydrosoft RO
Website: www.hydrosoft.in
Email: hysrosoftro@gmail.com
Phone: 8800199166
💡 Example: If a customer has an issue with their water purifier, they can reach out via email or phone for quick support.